Refund & Return Policy

The Moorman Vault

At The Moorman Vault, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return guidelines below.

1. Return Eligibility

We accept returns within 14 days of delivery.

Items must be unused, unworn, and in original packaging with all tags attached.

Proof of purchase is required for all returns.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

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  Opened or used Perfumes
  
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  Used Skin Care or Cosmetics products
  
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  Worn Jewelry (including earrings)
  
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  Items marked as Final Sale or Discounted
  

Clothing items (Bold Fits, Dress Smart, Scarfs) must be unworn and free from stains, odors, or damage.

3. Return Process

To initiate a return:

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  Email us at support@themoormanvault.com
  
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  Include your order number
  
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  State the reason for return
  
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  Attach clear photos if the item is damaged or incorrect
  

Once approved, return instructions will be provided.

4. Refund Policy

After we receive and inspect your returned item:

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  Refunds are processed within 5–7 business days
  
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  Refunds will be issued to the original payment method
  
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  Original shipping charges are non-refundable
  

If the return does not meet our policy conditions, it may be rejected.

5. Exchanges

We offer exchanges for clothing and accessories if:

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  The item is unused and in original condition
  
• 
  The requested size or product is available
  

Customers may be responsible for return shipping costs.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

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  Contact us within 48 hours of delivery
  
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  Provide clear images of the issue
  

We will arrange a replacement or full refund after verification.